comcast is awful

So my internet stopped working the other day.  When I went to bed Wednesday night it was working perfectly,  when I got home from work on Thursday it was non-functioning.  Of course I tried to unplug the modem and router.  Then I had the enjoyable experience of calling Comcast.  The kind man on the other side of the phone told me it was most likely my modem box wasn't working.  So what did I have to do?  Go to the Comcast payment and parts center in Arlington.  This is the third time I've been there, the first for when my cable box stopped working, the second for when I was told I had an HD/DVR box but really didn't. 

Of course it would be nice if I could just come home and plug in the modem, but it didn't work at first.  Another phone call to comcast, 20minutes on hold,  a few adjustments and I'm back in business.